#Updated and lost photos while I see see them in the storage folder

1 messages · Page 1 of 1 (latest)

modest dome
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I updated to V1.128 sometime back and lost access to photos. I left it for a while. Moved places and changed my NAS to a new ip address. I tried restoring again but in vain.

So I tried logging into Immich again and it started with the admin account. I logged in and it’s all empty. But the storage shows 377GB is in use.
Not sure if I should restore before upgrading Immich to stable version.

regal sinewBOT
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:wave: Hey @modest dome,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :blue_square: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
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  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

modest dome
severe sage
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Were you prompted to create a new admin user?

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Because that means you're not using the same database data and thus effectively starting a new instance, which won't pick up your old files

modest dome
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yes, it did. Can you help me with the next steps here to restore

regal sinewBOT
modest dome
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As I mentioned before, it broke when I updated to v1.128. The link shows the steps to backup but I'm not able to see my older profile or pictures.

magic tide
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What was it before 128 @modest dome ?

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Also could you post your compose/env

modest dome
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I'm a beginner here, so please let me know if you need any more info. Your help is super appreciated

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I'm using Terramaster NAS and I see the pictures are stored here worth 127GB but I have 377 GB pictures as shown on Immich home page

Screenshot_2025-10-25_at_8.24.05_PM.png Screenshot_2025-10-25_at_8.23.52_PM.png
magic tide
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You can see the folder backups in there @modest dome you could use one of those to restore 🙂 One that was made before the upgrade of course

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Everything looks fine config wise