#Restore - Did not restore Mobile Sync Photos

1 messages · Page 1 of 1 (latest)

tall hazel
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Hi, I was following my first restore https://immich.app/docs/administration/backup-and-restore all went well for the external libraries, but none of the photos that I had sync from my family mobiles show up, I have the same files and folders that were on the UPLOAD_LOCATION so I don't understand where my photos are.
Any help is well receive as we already deleted photos from the mobile thinking they were on Immichi.

bitter burrowBOT
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:wave: Hey @tall hazel,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :blue_square: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

frigid fable
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After the restore, did it prompt you to create a new user?

tall hazel
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No, I was able to log on with my user.

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I'm really checking everything to see where the photos are but on the docker I was passing a local path, the only change was to point to the new Driver letter.

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Makes no sense to me that its able to restore all that was on the external but the mobile ones

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Lets say the DB does not work, all Im looking right now are the photos, even if the DB was corrupted or whatever the photos should be on the upload directory right? Thats what I find odd, I dont see any photos there that are recent ones