#No longer able to access server

1 messages · Page 1 of 1 (latest)

noble cape
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My Immich instance which runs in Proxmox is no accessible at port 2283. I get an ERR_CONNECTION_REFUSED page in any browser when accessing the local IP.
All of my other containers work, and Immich itself appears to be running and listening on the expected ports.
Could you advise what the issue could be?

crude depotBOT
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:wave: Hey @noble cape,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

noble cape
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Troubleshooting steps: restarted the Immich / Dockge LXC in Proxmox, the Proxmox server itself, tmy modem, and my laptop
Changes made: I've recently changed the IP address as I switched modems and it was mapped from 192.168.0.* instead of 192.168.1.*. I've only done updates in the Proxmox GUI since this change
System details: Immich is running through Dockge as part of an LXC in Proxmox which is Debian based. This is on a newly built desktop machine running on a Ryzen 5 5600G and 64 GB of RAM
Storage details: The LXC itself is stored on a SSD attached to the system, whereas the images themselves are mounted via an NFS share from TrueNAS running on a ZFS array of hard drives. df -h output is attached below
Immich version: 1.135.3 running on Linux 6.8.12-11-pve

slow oriole
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Hello. We do not recommend using Docker in LXC, that can often lead to weird issues

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it seems immich itself is running fine, this is probably a networking or LXC related issue

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almost certainly related to the IP changes you mentioned

noble cape
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it's strange, this setup worked totally fine before and after this change

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looks like i fixed it 🙃

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i did another restart of my modem, and now it works