#Duplicate scan stuck because images won't load..

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hexed basin
#

New install, added a pile of existing photos via external folder, and then imported my google photos using immich-go.

When working through duplicates, I get stuck where duplicates is referencing 2 images that immich doesn't seem to see. Attempting to trash these results in a pop up error saying "Not Found or no asset.delete access".

If I open either image using the magnifying glass, and expand the path, I get a path like.. upload/upload/6a3bcf7b-bc6c-4874-ad93-8a908b74dda5/f6/c0/f6c0cb0c-8c43-436c-ae49-1bf98950f758.jpg. If I browse to that path from a terminal of the running immich-server container, I can see the content exists..

root@054cb18f9a0a:/usr/src/app/upload/upload/6a3bcf7b-bc6c-4874-ad93-8a908b74dda5/f6# ls -al c*
c0:
total 5776
drwxrwxrwx 1 node node    4096 May 31 23:34 .
drwxrwxrwx 1 node node    4096 Jun  1 09:04 ..
-rwxrwxrwx 1 node node 5914538 May 31 23:29 f6c0cb0c-8c43-436c-ae49-1bf98950f758.jpg

c1:
total 0
drwxrwxrwx 1 node node 4096 Jun  1 16:58 .
drwxrwxrwx 1 node node 4096 Jun  1 09:04 ..

cc:
total 456
drwxrwxrwx 1 node node   4096 Jun  1 09:10 .
drwxrwxrwx 1 node node   4096 Jun  1 09:04 ..
-rwxrwxrwx 1 node node 462624 Jun  1 08:37 f6cc543a-b008-414e-80da-1786ccecc84a.jpeg
-rwxrwxrwx 1 node node   1431 Jun  1 09:10 f6cc543a-b008-414e-80da-1786ccecc84a.jpeg.xmp

If I double click the path from the ui, it takes me to the folders view, where the dir is empty..

And, if I navigate into the parent folder f6 in the folders view, I discover immich does not even see a c0 folder (or indeed the c1 folder), but only sees the cc folder. Ownership & permissions look to be identical on the working & non working folders.

Any ideas how to get immich to see the missing content?

image.png image.png
manic fjordBOT
#

:wave: Hey @hexed basin,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

#

Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
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