#One image seems to block successful sync

1 messages · Page 1 of 1 (latest)

bleak matrix
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Hi everyone,

for days I have a picture that should be synchronized, but it doesn’t work. Therefore, the index rotates on the main screen and I can not delete photos from my phone via Immich app.

How can I find out which picture is wrong?

Warm regards
Buddinski88

IMG_3765.png 📎 Immich_log_2025-05-20T060619.770027.log
wicked groveBOT
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:wave: Hey @bleak matrix,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: read applicable release notes.
  3. :ballot_box_with_check: reviewed the FAQs for known issues.
  4. :ballot_box_with_check: reviewed Github for known issues.
  5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: uploaded the relevant information (see below).
  7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
  • The version of the Immich server, mobile app, and other relevant pieces.
  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

bleak matrix
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local.env

`# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

The location where your uploaded files are stored

UPLOAD_LOCATION=library

The location where your database files are stored

DB_DATA_LOCATION=./postgres

To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List

TZ=Europe/Berlin

The Immich version to use. You can pin this to a specific version like "v1.71.0"

IMMICH_VERSION=release

Connection secret for postgres. You should change it to a random password

Please use only the characters A-Za-z0-9, without special characters or spaces

DB_PASSWORD=***

The values below this line do not need to be changed

###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich`

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Only thing i have changed is i updated to the latest version.

quartz laurel
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name: IMG_0642.MP4, created on: 2024-08-11 21:07:14.000,

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Can you look for this file?

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look like a corrupted file

bleak matrix
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I searched for the video and found it locally as well as in Immich. In both places I could look at it without any problems. I deleted it and restarted the app. Unfortunately still the same problem.

📎 Immich_log_2025-05-21T060420.040269.log
bleak matrix
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Any help?

quartz laurel
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do you have any Shared Albums from iCloud?

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try excluding them

bleak matrix
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Only the album „resent“ is selected and iCloud is ignored. Setting which i have not changed since the beginning.

quartz laurel
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Recents includes Shared Albums feature from iCloud

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you can go to the native Photos app and see if you have any