#New update potentially breaking thumbnail generation.

1 messages · Page 1 of 1 (latest)

novel spindleBOT
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:wave: Hey @covert lava,

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References

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Checklist

I have...

  1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :blue_square: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

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Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
  • Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
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  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

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dreamy silo
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Stop the whole stack, delete redis and its data then start things back up

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After that you may have to run the thumbnail job for the assets that don't have one

dreamy silo
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Check what the logs say when you upload

dreamy silo
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Do you use a remote microservices container or such?

novel spindleBOT
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This thread has been closed. To re-open, use the button below.

frigid gale
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it certainly can be

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could be an issue with your database or the files on disk

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I think it could represent an issue with your postgres or redis but I'm not 100% sure

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just saying, it's definitely not "can't possibly be an issue from your end"

frigid gale
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I don't think your error is the same as that link. I think your database might be getting overloaded

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doing individual generation would explain that

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possibly