#"No Video with supported format and MIME type found" in Firefox but same video plays fine on Chrome

1 messages · Page 1 of 1 (latest)

weary ginkgoBOT
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:wave: Hey @keen garden,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich.

References

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Checklist

I have...

  1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: read applicable release notes.
  3. :blue_square: reviewed the FAQs for known issues.
  4. :blue_square: reviewed Github for known issues.
  5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: uploaded the relevant information (see below).
  7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

  • Your docker-compose.yml and .env files.
  • Logs from all the containers and their status (see above).
  • All the troubleshooting steps you've tried so far.
  • Any recent changes you've made to Immich or your system.
  • Details about your system (both software/OS and hardware).
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  • Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

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lethal sluice
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Firefox probably can't play the codec. What's the format? Ff is notoriously bad with hevc

fleet nymph
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By default we transcode hevc to x264, so i suspect you have changed some settings

toxic zodiac
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I've run into this same problem myself many times. Glad I finally found the answer.
I don't recall having changed any settings about transcoding, but I'll take a look. Thanks!

rocky hornet
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I have this message for every video I open in firefox, I had the settings on default when the transcoding was complete. They do work on my iphone through the immich app, and they also work on Chrome on desktop like others have reported. Is there anything I can check to make it work with firefox? I can post my settings if needed, but again I changed them once the transcoding finished and I saw it wasnt working on FF on desktop.

dreamy fable
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It should have transcoded the videos. PCM audio is passed through and not transcoded by default, so that might be why they can’t play on firefox

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You can check with ffprobe

rocky hornet
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@dreamy fable thank you.
I want to leave a comment which will help the next person who searches this, but I cant. I restarted docker and my computer a few times. I went back into the jobs and saw that there were suddenly 9,000 jobs again. Which was confusing. I reset the transcoding settings back to default, by using the reset to default link and saved. Then shortly after I noticed some of the videos were viewable via firefox, and once the job was at 0, all my videos now are viewable