#Large videos not uploading properly

1 messages · Page 1 of 1 (latest)

empty mountainBOT
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:wave: Hey @scenic swan,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

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  1. :blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
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stuck orchid
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Are you using cloud flare?

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Try without any proxies

scenic swan
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Yes, apologies I was going to remake the post with the info listed above.

I'm wondering if I have something wrong in my configuration or something. I have background and foreground backup and I am trying to use foreground backup to upload my photos and videos. It seems to fully upload the video file and the bar reaches 100% and it either stops uploading or continues on but the video doesn't show up on immich.

But i can retry without the proxy, is that a known issue?

stuck orchid
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Try without the proxy, sometimes they do funny stuff

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Also can you send the server logs as directed by the bot

short igloo
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Cloudflare tunnels, and DNS proxying by them has a 100mb limit. Sometimes it will do slightly larger but can be hit or miss.

scenic swan
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Got it ok in that case that is definitely the issue