#The image library under one account has disappeared

1 messages · Page 1 of 1 (latest)

graceful warren
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I set up two accounts using Immich, referred to as Account A and Account B, with Account A being the main account. Both accounts have imported external image libraries. Account A has over 6,000 photos, totaling less than 200GB, while Account B has more than 50,000 photos, a bit over 1TB (mostly raw files, along with some videos).

Until yesterday, both accounts were functioning normally and could be accessed without any issues via the web or the iOS app. However, today, the iOS app suddenly failed to refresh Account B. When logging into the web interface, I discovered that Account B’s external image library shows as empty.

You can view the first two screenshots. The first account is A, and the second one is B.

I checked the library\thumbs directory, and there are two folders. Please refer to the third image. I assume the one on the left belongs to Account A, and the one on the right to Account B. The right folder shows over 120,000 files (thumbnails), which should be the ones generated earlier.

I tried rescanning Account B’s External Library, but it still shows as empty.

The current version is v1.120.1, as shown in the last image.

IMG_8121.png IMG_8122.png IMG_8123.png IMG_8124.png
grim falconBOT
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:wave: Hey @graceful warren,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: I have read applicable release notes.
  3. :blue_square: I have reviewed the FAQs for known issues.
  4. :blue_square: I have reviewed Github for known issues.
  5. :blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting.
  7. :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

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If this ticket can be closed you can use the /close command, and re-open it later if needed.

glacial moat
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Sounds like something went wrong with the external library mount