#how can i remove duplicated photos (with different extensions)?

1 messages · Page 1 of 1 (latest)

wary spade
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im on an old immich build(v1.106.4) because i lack of space on my primary storage to be able to update it

btw, my problem here is that few photos show up as Question mark, so i uploaded the correct format immich can display

limber windBOT
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:wave: Hey @wary spade,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: I have read applicable release notes.
  3. :blue_square: I have reviewed the FAQs for known issues.
  4. :blue_square: I have reviewed Github for known issues.
  5. :blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting.
  7. :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

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If this ticket can be closed you can use the /close command, and re-open it later if needed.

vague mist
wary spade
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oh thanks

wary spade
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is there a way to fix this issue?

Screenshot_2024-10-27_101746.png
vague mist
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That means the thumbnail files are missing. Could be for a bunch of reasons, but the logs should tell you which

wary spade
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Ive noticed this happends only on windows (this files are HEIC format)

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Rn im trying to fix it by rigenerating the thumbnails

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Im not sure if this helps lol