server offline externally

[thin sable]

how come that when i'm in the web browser externaly, then it says that my server is offline, but fully functional?

[proven creek]

:wave: Hey @thin sable,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich .

References

• Container Logs: docker compose logs docs
• Container Status: docker compose ps docs
• Reverse Proxy: https://immich.app/docs/administration/reverse-proxy

Checklist

1. :blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: I have read applicable release notes.
3. :blue_square: I have reviewed the FAQs for known issues.
4. :blue_square: I have reviewed Github for known issues.
5. :blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting.
7. :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

[turbid steeple]

Happened to me. I made it accessible Through reverse proxy setup that I used for other apps, copying settings from the guide fixed it:
https://immich.app/docs/administration/reverse-proxy/

[elder tulip]

You need to enable websockets for your proxy

[thin sable]

Ahh thanks @turbid steeple i will have a look at that, as that is also the way i have made it 🙂

[thin sable]

Seems like i only had to enable websockets like @elder tulip said 🙂