#Video stream extremely slow or un-operable

1 messages · Page 1 of 1 (latest)

haughty totem
#

I have a immich instance running on hetzner EX44 instance.
My internet speed is 100 Mbps Up and 100 Mbps Down

Except some short videos like 0-20 seconds I am not able to stream most of the video hosted in my instance.
I have tried on iOS App, Android App, iPad Safari, MacOS Safari browsers.
MacOS Safari sometimes succeeds in playing the videos, others options either never play or may be play a second and then stucks forever.

These files are somewhere between 250MB to 300MB
Some of the videos I am unable to stream were compressed by handbrake to reduce the file size using handbrake default settings on 1080p

My server uses Caprover so a nginx reverse proxy is setup for the apps hosted there.
I am able to downlaod / stream files from other apps hosted on my server at full speed my internet allows so I assume it's not a proxy issue.

bronze ospreyBOT
#

:wave: Hey @haughty totem,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: I have read applicable release notes.
  3. :blue_square: I have reviewed the FAQs for known issues.
  4. :blue_square: I have reviewed Github for known issues.
  5. :blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting.
  7. :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

next lagoon
#

What is your networking/reverse proxy setup looks like?

haughty totem
#

My networking and reverse proxy setup is managed by CapRover, which utilizes Nginx as the reverse proxy server.

I only changed this part to allow larger file uploads
client_max_body_size 900m;

https://codeshare.io/P8Kzod