No thumbnails and fails to load media

[novel loom]

All of my images have blurry thumbnails and when I click on anything it says "error loading image" what do I do?

[round perch]

:wave: Hey @novel loom,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich .

References

• Container Logs: docker compose logs docs
• Container Status: docker compose ps docs
• Reverse Proxy: https://immich.app/docs/administration/reverse-proxy

Checklist

1. :blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: I have read applicable release notes.
3. :blue_square: I have reviewed the FAQs for known issues.
4. :blue_square: I have reviewed Github for known issues.
5. :blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting.
7. :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

[lost walrus]

Your UPLOAD_LOCATION mount is probably broken. / unmounted

[novel loom]

hmm okay I wonder if its a permissions thing I havent touched it

[lost walrus]

is it an external drive?

[novel loom]

no its not

[lost walrus]

you can post your docker-compose, .env, output of df -h command , and the immich-server logs

[novel loom]

  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    volumes:
     - ${UPLOAD_LOCATION}:/usr/src/app/upload
     - /mnt/9677ea4d-87bc-4480-89c7-9afac4f8b5d7/Immich/immich-app:/mnt/9677ea4d-87bc-4480-89c7-9afac4f8b5d7/Immich/immich-app
    env_file:
      - .env
    ports:
      - 2283:3001
    depends_on:
      - redis
      - database
    restart: always

  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always

  redis:
    container_name: immich_redis
    image: redis:6.2-alpine@sha256:70a7a5b641117670beae0d80658430853896b5ef269ccf00d1827427e3263fa3
    restart: always

  database:
    container_name: immich_postgres
    image: tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    env_file:
      - .env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
    volumes:
      - /mnt/9677ea4d-87bc-4480-89c7-9afac4f8b5d7/Immich/immich-app/Postgres:/var/lib/postgresql/data
    restart: always

volumes:
  model-cache:```

# The location where your uploaded files are stored
UPLOAD_LOCATION=/mnt/9677ea4d-87bc-4480-89c7-9afac4f8b5d7/Immich/immich-app/immich-data

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secrets for postgres and typesense. You should change these to random passwords
TYPESENSE_API_KEY=some-random-text
DB_PASSWORD=postgres

# The values below this line do not need to be changed
###################################################################################
DB_HOSTNAME=immich_postgres
DB_USERNAME=postgres
DB_DATABASE_NAME=immich
DB_DATA_LOCATION=./postgres

REDIS_HOSTNAME=immich_redis```

[lost walrus]

so what is /mnt/###### ?

The issue is that mount point/drive is not working / not where it should be

[novel loom]

Filesystem      Size  Used Avail Use% Mounted on
tmpfs           3.2G  3.2M  3.2G   1% /run
/dev/nvme0n1p3  457G  166G  268G  39% /
tmpfs            16G   22M   16G   1% /dev/shm
tmpfs           5.0M  4.0K  5.0M   1% /run/lock
tmpfs            16G     0   16G   0% /run/qemu
/dev/nvme0n1p2  512M  6.1M  506M   2% /boot/efi
/dev/sda1       7.3T  5.3T  1.7T  77% /media/jj/WD 8TB Alpha
/dev/sdb1       7.3T  3.3T  3.7T  47% /mnt/9677ea4d-87bc-4480-89c7-9afac4f8b5d7
tmpfs           3.2G  148K  3.2G   1% /run/user/1000

I have two 8tb hard drives installed, the second one name change never went through properly and I've been too lazy to fix it lolol, it is mounted properly tho and was working before

[lost walrus]

Ok, it probably wasnt mounted when immich started up

So you cam restart immich

Either that or the files were stored while it was unmounted, so if you unmount it now you will find the files in the folder that should he empty

[novel loom]

I restarted nothing happened and it was mounted when I uploaded the files

[lost walrus]

well either way it's some kind of issue with your filesystem

you can try looking for one of the missing files from the error logs on the mount point

also how do you know it was mounted..?

when it uploaded

[novel loom]

im just kinda assuming it was since I chose where it uploaded plus I can see the photos where theyre stored

I mean I might just scrap everything and re-build it since I have all the photos on a seperate machine as well

but either way mine broke a couple updates ago and I had nothing backed up so I got the server running again and reuploaded everything and it did work for a couple days but broke again but Ill try to explain where everything was and where its at now

so this is in /mnt/9677ea4d-87bc-4480-89c7-9afac4f8b5d7/Immich/immich-app where I try to keep everything immich

this is within immich-data where everything USED to be before it broke, I think part of the reason may be because immich still tries to store some thumbnails here? im not really sure

then if you go down two folders you reach /mnt/9677ea4d-87bc-4480-89c7-9afac4f8b5d7/Immich/immich-app/immich-data/library/admin where the new stuff after I tried fixing everything ended up where it should be pulling everything from?

and now only photos from like august 1st and on have thumbnails and work and but videos dont play and everything before that is just blurry thumbnail and doesnt load