I have the immich app on my android and as soon as it connects to my wifi network it updates the new photos, however on my daughter's iphone it doesn't do this, it only starts syncing when I open the app, the background sync is active on both phones as well. Any suggestions?
#saves in background on iphone
white basin
cold estuaryBOT
:wave: Hey @white basin,
Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich 
.
References
- Container Logs:
docker compose logsdocs - Container Status:
docker compose psdocs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Checklist
- :blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
- :blue_square: I have read applicable release notes.
- :blue_square: I have reviewed the FAQs for known issues.
- :blue_square: I have reviewed Github for known issues.
- :blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy).
- :blue_square: I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting.
- :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
If this ticket can be closed you can use the /close command, and re-open it later if needed.