iOS can not sync assets from the server. The stacktrace below | Immich | Page 1

manic plumeBOT Jul 22, 2024, 8:46 AM

#

:wave: Hey @civic temple,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich .

References

Container Logs: docker compose logs docs
Container Status: docker compose ps docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy

Checklist

:blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
:blue_square: I have read applicable release notes.
:blue_square: I have reviewed the FAQs for known issues.
:blue_square: I have reviewed Github for known issues.
:blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy).
:blue_square: I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting.
:blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

proper cloud Jul 22, 2024, 8:53 AM

#

Are there any more logs around this? Any serverside errors? Does the web client look ok?

vital bluff Jul 22, 2024, 8:22 PM

#

If you logout and log back in, does it work?

vital bluff Jul 22, 2024, 8:46 PM

#

is your instance being accessed over local ip or dns?

vital bluff Jul 22, 2024, 10:32 PM

#

Do you mind try internal ip?

tribal forum Jul 22, 2024, 10:34 PM

#

does it work in web browser using the exact same url without /api on the same mobile device?

#

please take care to match the http/s/port #

tribal forum Jul 23, 2024, 5:00 PM

#

Please post a screenshot of the full url being used in app and mobile browser on same device

vital bluff Jul 23, 2024, 6:09 PM

#

for full picture to support you, many user mistakenly enter the wrong URL so it is best to ask

vital bluff Jul 23, 2024, 6:30 PM

#

When you try login with local IP, can you wait a bit, then grab the mobile app log and post it here?

#

also can you capture the screenshot of the backup screen, especially the album you selected for backing up?

vital bluff Jul 23, 2024, 11:05 PM

#

Thinking more about it, have you always have like 13800 assets not uploaded?

#

Do you use Shared Album feature of iOS by chance?

vital bluff Jul 24, 2024, 6:24 AM

#

Hmm I am not sure why this happen unless there are some tinkering going on with the instance that doesn't mean to be the designed way of operation

latent delta Jul 24, 2024, 8:48 AM

#

This is interesting. I have the exact same issue on my iPhone. Not only that, but the date for the picture that seems to be the problem is identical with @civic temple (oct. 4. 2020). See screenshots. It has been stuck on this "file" for a long time. I have checked, and I don't have any files with this creation date.

#

No shared albums in Apple Photos. I also notice if I change the backup albums to something else, the same unknown file is waiting in the "upload file info".

#

OK. So I found a way around this for now. Backup album set to "recent (all)".

Turned OFF the "ignore iCloud photos".
Started the backup and it started copying files.
Stopped it immediately.
Turned ON the "ignore iCloud photos"
It started backing up files again.

vital bluff Jul 24, 2024, 1:56 PM

#

Oct 4 2020 is a place holder where there is no file in the queue to be uploaded

vital bluff Jul 24, 2024, 6:22 PM

#

hmm something odd is going on with your instsance somehow, I don't have a clear answer yet. Can you try create a test instance and use the phone to access it to see if it shows all the local assets?

#

Hmm you can try connect to the demo portal as well (double tap on the spinning icon at the logging screen)

#

we disable upload endpoint on the demo instsance

#

so your choice

vital bluff Jul 24, 2024, 6:56 PM

#

you know, ways of debugging is to have a check list of elimination and go through the steps to eliminate the possibility, and here we try to help by walk you through it

peak hare Jul 24, 2024, 7:06 PM

#

does the app not have network access?

vital bluff Jul 24, 2024, 9:49 PM

#

Have you tried the suggestions of either connecting to the demo instance or to spin up a test one?

#

maybe also create a new user and login with that user can also help

vital bluff Jul 25, 2024, 12:21 PM

#

Alright, next steps is to not select Recents, lets try different albums to see if the local
Assets show up.

#

Can you also check on the photos page if there is a spinning circular icon at the bottom of the navigation bar?

#

I think there might be an edge cases in the Recents album that cause the sync mechanism to give up

#

Can you switch to recents then go to the timeline, wait a bit and grab the full log and send it here?

#

In the log page there is a share icon on the top right corner

vital bluff Jul 25, 2024, 4:54 PM

#

Look like there are some photos that can not be retrieved from your library and it causes the sync to run into issue

#

I will have to dive in this later

#

Can you open a GitHub issue and post the logs so we can track this issue?

vital bluff Jul 25, 2024, 6:03 PM

#

Correct

#

Do you know what changes recently from your usage behavior? Because you said it was working fine right?

#

Correct

#

You can

#

are you using iCloud photos still?

#

and which iOS version are you on?

#

so those 13k assets are all local on your phone?

#

Sorry you might have said this but did you change to a new phone?

#

so the files are uploaded to your instance by a different method, from the CLI or immich-go?

#iOS can not sync assets from the server. The stacktrace below

References

Checklist