#Immich is Stalling while Uploading

1 messages · Page 1 of 1 (latest)

open torrent
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I just got Immich setup today, and am trying to back up my phone's images. It got through about 1000 assets, but then stopped at a specific image and will not continue. How do I get it to skip it? There seems to be no way to skip it and mark it as failed or something similar. I can select a different album and it will upload as expected, but going back to this album halts on the same image.

wispy siloBOT
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:wave: Hey @open torrent,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: I have read applicable release notes.
  3. :ballot_box_with_check: I have reviewed the FAQs for known issues.
  4. :ballot_box_with_check: I have reviewed Github for known issues.
  5. :ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
  7. :ballot_box_with_check: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

little moss
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Hmm my guess is that this is a corrupted file so that the application hang while reading jt

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Can you track down the file?

wispy siloBOT
open torrent
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Apologies, not immich_server, those logs are from the mobile app

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I can try tracking it down yes

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I deleted the image but is now doing the same thing to the next file it decided to try uploading. I will try to upload it to Discord if you think the file should be investigated