#iOS live photo not generating thumbnail and broken thumbnail icon

1 messages · Page 1 of 1 (latest)

nova stag
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I’m getting a ios broken thumbnail icon since the most recent release, and the immich server is throwing a bunch of error code related to “ffprobe”

atomic vectorBOT
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:wave: Hey @nova stag,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: I have read applicable release notes.
  3. :blue_square: I have reviewed the FAQs for known issues.
  4. :blue_square: I have reviewed Github for known issues.
  5. :blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
  7. :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

hollow jasper
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Can you try repull the images and try again?

nova stag
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I did that also

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Same problem 😦

atomic vectorBOT