#Help with Immich Microservices Errors

1 messages · Page 1 of 1 (latest)

winter schooner
#

Hoping someone can help me understand why I am getting the following log errors.

My install is on an Unraid server using a Docker container from the Community App option.

"[Nest] 260 - 05/21/2024, 12:55:53 PM ERROR [ImmichMicroservices] [JobService] Unable to run job handler (thumbnailGeneration/generate-person-thumbnail): Error: Input file contains unsupported image format
[Nest] 260 - 05/21/2024, 12:55:53 PM ERROR [ImmichMicroservices] [JobService] Error: Input file contains unsupported image format
at Sharp.toFile (/app/immich/server/node_modules/sharp/lib/output.js:89:19)
at MediaRepository.generateThumbnail (/app/immich/server/dist/repositories/media.repository.js:69:14)
at PersonService.handleGeneratePersonThumbnail (/app/immich/server/dist/services/person.service.js:427:36)
at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
at async /app/immich/server/dist/services/job.service.js:145:36
at async Worker.processJob (/app/immich/server/node_modules/bullmq/dist/cjs/classes/worker.js:394:28)
at async Worker.retryIfFailed (/app/immich/server/node_modules/bullmq/dist/cjs/classes/worker.js:581:24)
[Nest] 260 - 05/21/2024, 12:55:53 PM ERROR [ImmichMicroservices] [JobService] Object:
{
"id": "a9b324e0-d742-4c29-8c49-35df68ab7c42"
}"

covert sandalBOT
#

:wave: Hey @winter schooner,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :blue_square: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :blue_square: I have read applicable release notes.
  3. :blue_square: I have reviewed the FAQs for known issues.
  4. :blue_square: I have reviewed Github for known issues.
  5. :blue_square: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
  7. :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

vagrant plinth
#

I'm also getting these errors^^^

lost topaz
#

also running into this error

silent verge
#

i am too running into these errors

copper bear
#

Are you guys able to look up what the images based off the ID?

vagrant plinth
#

havent looked at all of them, but files are .MOV, .PNG, etc... which are obviously supported