#How to delete local files on phone? Deleting the folder caused loss in the cloud

1 messages · Page 1 of 1 (latest)

mystic crest
#

Opening a removed file in the Android app deletes it from the cloud.

Details:

1- My phone and cloud were in sync.
2- I deleted the images folder from the phone (using File Explorer on Android)
3- I opened the Immich app
4- It was still showing the tick inside the cloud but no thumbnail
5- I clicked on a couple videos (with no thumbnail)
6- the videos I clicked on got deleted from the cloud
7- Restored the deleted folder from the trash
8- Logged out and back in to Immich Android app
9- Immich did not detect what was already synced and what was not, it reported that the whole folder needs to be uploaded
10- Background sync uploaded the whole folder (that was previously deleted and then restored) again

I've also added this as a comment here:
https://github.com/immich-app/immich/issues/2486

olive lotusBOT
#

:wave: Hey @mystic crest,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: I have read applicable release notes.
  3. :ballot_box_with_check: I have reviewed the FAQs for known issues.
  4. :ballot_box_with_check: I have reviewed Github for known issues.
  5. :ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :ballot_box_with_check: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
  7. :ballot_box_with_check: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

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