#Photos are not processed

1 messages · Page 1 of 1 (latest)

digital tiger
#

Hi folks. I have a problem with newly uploaded photos after updating to the latest version of Immich. I upgraded from version v1.98.2. Now, when I upload photos, everything seems okay, but they are not processed correctly and are shown as corrupted. Could someone help me solve this problem?

Screenshot_2024-04-21_at_22.00.28.png 📎 logs.txt
sweet beaconBOT
#

:wave: Hey @digital tiger,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich immich.

References

Checklist

  1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
  2. :ballot_box_with_check: I have read applicable release notes.
  3. :ballot_box_with_check: I have reviewed the FAQs for known issues.
  4. :ballot_box_with_check: I have reviewed Github for known issues.
  5. :ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy).
  6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
  7. :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

solid iris
#

Look like you redis is not running correctly\

#

bring down all the container with docker compose down then docker compose up and monitor the log then go in the Job page and click on generate thumbnail for missing one

digital tiger
#

I think it works now. Thank you.

#

however, in logs are still errors...

[Nest] 7 - 04/21/2024, 8:19:01 PM ERROR [Error: write EPIPE
at WriteWrap.onWriteComplete [as oncomplete] (node:internal/stream_base_commons:94:16)
at WriteWrap.callbackTrampoline (node:internal/async_hooks:130:17)] Failed to serve file
[Nest] 7 - 04/21/2024, 8:19:01 PM ERROR [Error: write EPIPE
at WriteWrap.onWriteComplete [as oncomplete] (node:internal/stream_base_commons:94:16)
at WriteWrap.callbackTrampoline (node:internal/async_hooks:130:17)] Error: write EPIPE

lone parcel
#

Those errors happen sometimes and can be ignored if everything is behaving appropriately