Android app shows icon not uploaded, but files are actually on the server

[wheat loom]

Hi folks,
Having issues with android app (I previously posted about it on the reddit but no progress yet.)
Photos has been backed up in server via the android app. I can see this using webpage but app shows the file is not backed up. I took some photo 24 hours ago, and they are still shown as not uploaded but the app itself has done that. As a result, I can't share links of photos from the app, need to open the webpage on the browser and share.
Please see the attached photos where I tried to explain through an example photo which is also taken hours back!

[unkempt hollow]

:wave: Hey @wheat loom,

Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich .

References

• Container Logs: docker compose logs docs
• Container Status: docker compose ps docs
• Reverse Proxy: https://immich.app/docs/administration/reverse-proxy

Checklist

1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: I have read applicable release notes.
3. :blue_square: I have reviewed the FAQs for known issues.
4. :blue_square: I have reviewed Github for known issues.
5. :ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: I have uploaded the relevant logs, docker compose, and .env files using the buttons below or the /upload command.
7. :blue_square: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

If this ticket can be closed you can use the /close command, and re-open it later if needed.

[thorn cosmos]

Can you log out and back in and see if it helps?

[wheat loom]

Tried that, didn't help much rather was stuck on the "Building TImeline" phase for days!!!!

[thorn cosmos]

I assume you have also tried clearing the app cache? Uninstalling and reinstalling?

Can you post some of the logs from the mobile app?

[wheat loom]

Yes, tried all those. Here is the log I got from the app: https://docs.google.com/spreadsheets/d/1DncEsrMWz37LDuKvpG4SXcgvTdRrEr1EUgA9fk_tS9w/edit?usp=sharing

[thorn cosmos]

Are you able to post that in just a text format? Very hard to read in an Excel.

What version of the mobile app are you using and what version of immich

[wheat loom]

Need to try how to share in text actually! I just clicked the log share button and got with a csv

[thorn cosmos]

All good, opened on PC and can read better. Looks like some gateway timeouts. I see some errors in there. Are you running via local ip or over reverse proxy? What immich version and what app version?

[wheat loom]

Using nginx for proxy behind a domain
App version: 1.94.1 build.121
Server version: 1.94.1

Do you think I am missing something for the reverse proxy?

[thorn cosmos]

Unsure. But for verification, can you try connecting the app via ip instead of proxy and see if that resolves the issue? Just trying to narrow down

[tall marsh]

I saw some gateway timeout error

yeah, let's try local IP to see if it help resolve the issue

[wheat loom]

So, I just looked into the proxy settings and seems I missed some nginx headers. I added those and restarted. Logged out from the app and logged in, and now I am stuck with the building timeline state. Only local photos are being shown on the app now.

Just got out of home, will try with local ip and update here soon

Okay, after re-logging in, the app now seems to produce a lot of errors: https://docs.google.com/spreadsheets/d/1REYMNcQ1mR_8MjYBSacQrNxJiPQWwRND4icgvEqhtqE/edit?usp=sharing

[thorn cosmos]

Still seems like a lot of 504 errors in the log indicating api timeouts

[tall marsh]

Are you using local IP?