zinc ridge
So I have a problem: I uploaded my whole library using CLI importing tool along with mobile app on my iphone, and some of heic (live) photos are working all good, but there are many of them not being rendered (See attached images). Although if I download an image and change its extension from .heic to .mov, it is being played as a videofile. Is there anything I can do to have my files rendered in immich, even if only as a video file?
Thank you!
My docker-compose:
my env:
cerulean sinew
Are the background jobs still running?
zinc ridge
Nope, they are done days ago
cerulean sinew
Have you tried rerunning them? Are there any errors in the microservices logs?
zinc ridge
I tried rerunning them but I didn't look to logs at the moment of rerun. Which jobs should I rerun to be able to provide more info on this?
cerulean sinew
Thumbnail generation should be the main one
zinc ridge
Got it, I'll restart it and will be back with some logs, thank you
zinc ridge
So basically all the errors on heic files are looking like this:
[Nest] 1 - 07/11/2023, 2:32:27 PM ERROR [JobService] Unable to run job handler: Error: Input file has corrupt header: magickload: Magick: improper image header `upload/library/admin/2023/2023-06-25/2019-01-17 19-28-18_1577306611.HEIC' @ error/tga.c/ReadTGAImage/239 (null) [Nest] 1 - 07/11/2023, 2:32:27 PM ERROR [JobService] Error: Input file has corrupt header: magickload: Magick: improper image header `upload/library/admin/2023/2023-06-25/2019-01-17 19-28-18_1577306611.HEIC' @ error/tga.c/ReadTGAImage/239 (null) [Nest] 1 - 07/11/2023, 2:32:27 PM ERROR [JobService] Object: { "id": "99323bd6-0159-4b89-98ad-516cff5f91ba" }
final edge
Hmm this is strange, can you remove those files from the web interface and upload them from the mobile app again?
zinc ridge
Okay, it seems more of an issue than I thought. I thought maybe HEIC files are corrupted or something and because of this Immich couldn't properly process them, but then I shot a short video on my Iphone, uploaded it using mobile app and here is what I got: [Nest] 1 - 07/14/2023, 12:04:43 AM ERROR [JobService] Unable to run job handler: Error: Input file is missing: upload/library/admin/2023/2023-07-12/FullSizeRender+2.jpg
[Nest] 1 - 07/14/2023, 12:04:43 AM ERROR [JobService] Error: Input file is missing: upload/library/admin/2023/2023-07-12/FullSizeRender+2.jpg
Whan I download the file from Immich, it is being properly played as .mov file (and names as FullSizeRender.mov)