iOS app - photo cloud icon with and without checkmark | Immich | Page 1

humble jasper Apr 17, 2023, 8:55 PM

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Hello,I would love to know what's difference between these 2 photos in regards of one having just cloud icon in the bottom corner whereas the one having cloud icon with checkmark.

Is there any meaning to it? Which I'm missing apparently 😅

Thanks in advance! 🙏

fresh turtle Apr 17, 2023, 8:57 PM

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the cloud means that the asset is uploaded and not on your device, i.e upload from web or cli. Cloud with checkmark means that the asset is on your local device and is uploaded

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https://immich.app/docs/FAQ#what-is-the-difference-between-the-cloud-icon-on-the-mobile-app

FAQ | Immich

What is the difference between the cloud icon on the mobile app?

humble jasper Apr 17, 2023, 9:00 PM

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Thanks for fast reply! I initially thought this as well, but image without checkmark is uploaded and is on my device too 🧐

Photo was uploaded from mobile app

fresh turtle Apr 17, 2023, 9:02 PM

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hmm, can you try pull to refresh to see if it changes?

humble jasper Apr 17, 2023, 9:02 PM

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I did that so many times 😁😁 you wouldn't believe 😅

fresh turtle Apr 17, 2023, 9:03 PM

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can you log out and log back in just in case?

humble jasper Apr 17, 2023, 9:05 PM

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This actually helped! Thank you. Sorry for bothering with this one.. I should have thought of that myself!

fresh turtle Apr 17, 2023, 9:05 PM

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NO problem, we put in some improvement on the sync mechanism in the next release that would help address this issue as well I believe

humble jasper Apr 17, 2023, 9:06 PM

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No worries.. It's not a dealbreaker. Everything other works perfectly! Thanks for your time and effort! ❤️

humble jasper Apr 26, 2023, 8:49 PM

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@fresh turtle hello again, I'm having similar issues with another photo, but this time it's actually not being uploaded for some reason and therefore only cloud icon shows up

fresh turtle Apr 26, 2023, 8:51 PM

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And the app shows 0 remainder?

humble jasper Apr 26, 2023, 8:52 PM

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Yes

fresh turtle Apr 26, 2023, 8:53 PM

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does the file show up on the web?

humble jasper Apr 26, 2023, 8:54 PM

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Unfortunately it does not. It's visible only in mobile app. But I don't understand why it's not uploaded then 🙄

fresh turtle Apr 26, 2023, 8:54 PM

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hmm, does log out and log in change anything?

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And you are on v1.54, correct?

humble jasper Apr 26, 2023, 8:55 PM

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1.54.1

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Logging out and back in doesn't help this time 😔

fresh turtle Apr 26, 2023, 8:55 PM

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Can you try take a new photo and see if you can upload it

humble jasper Apr 26, 2023, 8:56 PM

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New photos upload just fine.

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From a bunch of new photos from a trip only this one seems to causes this, but the fact is that I had negative remainder photos before. It might be somehow related.

fresh turtle Apr 26, 2023, 8:58 PM

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it could be, one way to mitigate this (I think) is to reinstall the app

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Would you mind trying that?

humble jasper Apr 26, 2023, 8:58 PM

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Sure, let me try. Just a sec

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It's still there

fresh turtle Apr 26, 2023, 9:01 PM

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And this is after reinstsall the app?

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what is it showing in the backup page?

humble jasper Apr 26, 2023, 9:05 PM

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Remainder is now 7 photos. A moment ago it was 6, but sync doesn't start. Also the screenshot I just posted is there too, but again it won't synx

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I got only foreground sync on, which I presume should be running directly when in app

fresh turtle Apr 26, 2023, 9:06 PM

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interseting

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Can you manually trigger the upload button at the end of the page in the backup page?

humble jasper Apr 26, 2023, 9:07 PM

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Okay screenshot is uploaded now. Remainder is zero, but issues with the photo from before persists

fresh turtle Apr 26, 2023, 9:07 PM

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Can you go to your native photos app and make a duplicate of that photo

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then delete the original one

humble jasper Apr 26, 2023, 9:08 PM

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Okay, let me try

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Doesn't help. It shows it's uploading a new photo, but doesn't do anything else. Maybe I should try to manually generate missing thumbnails or something? I don't know

fresh turtle Apr 26, 2023, 9:13 PM

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Yes please try that

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maybe check the server/micro service log too

humble jasper Apr 26, 2023, 9:15 PM

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Sure, I'll get the logs first thing in the morning once I'm on pc.

fresh turtle Apr 26, 2023, 9:16 PM

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Okay, thank you

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Lastly, can you go into the app's setting and turn on advanced/troubleshooting info and go to that troubled image and open the detail panel then take either copy the info or take a screenshot of it

humble jasper Apr 27, 2023, 7:19 PM

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immich-microservices log - I restarted the container to keep logs clean only for upload of manually duplicated file as we discussed yesterday

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immich-server logs looks clean as well - no errors

fresh turtle Apr 27, 2023, 7:20 PM

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Sorry I wasn't clear

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the log in the mobile app

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and the advanced troubleshooting information can be toggled in the settings page

humble jasper Apr 27, 2023, 7:22 PM

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Here it is

📎 Immich_log_2023-04-27T212149.192080.csv

fresh turtle Apr 27, 2023, 7:22 PM

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Can you also go to the set of duplicate photos and pull up the detail panel after you enable the advanced troubleshooting mode?

humble jasper Apr 27, 2023, 7:24 PM

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I removed the original and only kept the duplicated one

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fresh turtle Apr 27, 2023, 7:25 PM

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can you go into the Immich app? I was mentioning everything in the Immich app's context

humble jasper Apr 27, 2023, 7:25 PM

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yes, okay

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just a sec

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fresh turtle Apr 27, 2023, 7:26 PM

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You have to enable the advanced troubleshooting mode in the app's setting page to show more information on this

humble jasper Apr 27, 2023, 7:27 PM

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fresh turtle Apr 27, 2023, 7:28 PM

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And the other one?

humble jasper Apr 27, 2023, 7:30 PM

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{
"remoteId": "N/A",
"localId": "AD89302A-FA71-4B63-8AA3-35F177056FF6/L0/001",
"deviceId": "4367424988722266860",
"ownerId": "6911040814500773104",
"livePhotoVideoId": "N/A",
"fileCreatedAt": "2023-04-22 19:04:08.000",
"fileModifiedAt": "2023-04-24 22:49:26.000",
"updatedAt": "2023-04-24 22:49:26.000",
"durationInSeconds": 0,
"type": "AssetType.image",
"fileName": "",
"isFavorite": false,
"isLocal": true,
"isRemote: false,
"storage": AssetState.local,
"width": 4032,
"height": 3024,
"isArchived": false
}

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Isn't it weird they are identical?

fresh turtle Apr 27, 2023, 7:31 PM

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the localId is different

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Did you happen to download it from Immich app?

humble jasper Apr 27, 2023, 7:32 PM

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No, duplicated directly in photos and then just hopped back into immich for upload

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None of them is uploaded

humble jasper Apr 28, 2023, 5:06 PM

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Do you have any other ideas what could be wrong? 🤔

fresh turtle Apr 28, 2023, 5:10 PM

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I don't. Can we recap what happen?

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So you cannot backup those assets and they are not showing up on the web, correct?

humble jasper Apr 28, 2023, 5:26 PM

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Yes, exactly

fresh turtle Apr 28, 2023, 5:29 PM

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does reinstall the app help in this case?

humble jasper Apr 28, 2023, 5:29 PM

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I don't understand why the asset is being skipped if it doesn't have any remoteId

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Nope, it didn't. I tried two times already, but I can try again

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Last thing that I can try is resyncing my whole library again with clean install and hope for the best

fresh turtle Apr 28, 2023, 5:36 PM

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Can you just keep one image only, and then reinstall the app?

humble jasper Apr 28, 2023, 5:38 PM

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You want to me keep just the asset with issues? To clean all other logs from being generated etc

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I'll place the asset to a single new album, which then I'm going to try backup, agreed?

fresh turtle Apr 28, 2023, 5:41 PM

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agree

humble jasper Apr 28, 2023, 5:42 PM

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Just a sec.. let me do the cleanup

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waiting for building timeline to be finished

humble jasper Apr 28, 2023, 7:31 PM

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It has uploaded asset without any issues 😄

fresh turtle Apr 28, 2023, 7:36 PM

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so local storage has issue

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I will probably adda button to clear the local storage within the app

humble jasper Apr 28, 2023, 7:50 PM

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Probably. This probably could be handy in such cases. Thanks again for your time and effort 🙏

fresh turtle Apr 28, 2023, 7:53 PM

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No problem, sorry for the inconvenient

humble jasper Apr 29, 2023, 5:19 AM

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Confirmed again multiple times when uploading whole library. Some photos just don't upload to the server and there is no way how to "force" their re-upload

fresh turtle Apr 29, 2023, 5:20 AM

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Thank you, I will circle back to these scenario and take a look

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most of this issue will be fixed once we have client side hashing implemented

wide arch May 2, 2023, 10:20 AM

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I have the same issue. Could you repeat for me how I can fix this?

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{
"remoteId": "N/A",
"localId": "4AACE911-D39C-4F70-89AD-91E2BCFE1476/L0/001",
"deviceId": "-8125661952154002515",
"ownerId": "4754012847942859037",
"livePhotoVideoId": "N/A",
"fileCreatedAt": "2023-04-30 05:35:40.000",
"fileModifiedAt": "2023-05-01 01:43:24.000",
"updatedAt": "2023-05-01 01:43:24.000",
"durationInSeconds": 0,
"type": "AssetType.image",
"fileName": "",
"isFavorite": false,
"isLocal": true,
"isRemote: false,
"storage": AssetState.local,
"width": 3024,
"height": 4032,
"isArchived": false
}

#iOS app - photo cloud icon with and without checkmark