Your support agent is down, it replay the same thing to every question I ask

[mortal blade]

Reported by @languid dune

Bug Report: Your support agent is down, it replay the same thing to every question I ask

`Steps to Reproduce`

Go the help.openai.com and ask anything to the support agent, it replies Hi there,

Thanks for flagging this. Access to certain models or features may be temporarily limited, even when a paid subscription is active. We are unable to provide additional details about these limits.

Please review the Terms of Use and the [model and feature access troubleshooting guidance](https://help.openai.com/en/articles/10258669-troubleshooting-model-feature-access-i

`Expected Result`

some thing helpful and relevant to my question, for example how to refund my chatgpt pro subscribtion charged to a wrong account.

`Actual Result`

Hi there,

Thanks for flagging this. Access to certain models or features may be temporarily limited, even when a paid subscription is active. We are unable to provide additional details about these limits.

Please review the Terms of Use and the model and feature access troubleshooting guidance. Access is automatically reassessed and can return to normal once

`Environment`

browser

Sep 30, 2026, 3:52 AM

Additional Information

Please provide relevant details to help resolve the issue, such as:

• ChatGPT Shared Link (if applicable).
• Screenshots or videos demonstrating the problem.

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