Hi @versed dirge. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
#Remaining ChatGPT Go promotional period disappeared after Plus upgrade
arctic spearBOT
I’m sorry, but the knowledge sources do not contain enough information to definitively answer how upgrading from a 12‑month ChatGPT Go promotion in India to Plus affects any remaining Go promotional entitlement.
From what is documented:
- The India Go promo offered “12 months of ChatGPT Go at no cost” for eligible users in India, with one redemption per account and a requirement for a payment method. [Go promo India]
- General promo terms for ChatGPT Go and Plus state that:
- Promotions are one‑time, non‑transferable, and may have additional conditions. [Go promos]
- Once a promo subscription is canceled, “you cannot reuse the same promo code” and “reactivating your subscription after cancellation will not restore the promotional price, even if you resubscribe within the promotional period. The promotion duration must be used in consecutive months.” [Plus promos; Go promos]
- However, the provided documents do not explicitly state what happens to remaining free Go months if you upgrade to Plus mid‑promotion, nor do they include the full, India‑specific promotional terms you are asking to see.
Because of that, I cannot confirm from these sources alone whether your remaining Go promotional period was permanently forfeited by the Plus upgrade, nor can I quote the exact India promo clause that would govern this.
Given your detailed billing history and screenshots, the best next step is to contact OpenAI Support so they can:
- Review your specific account and billing records.
- Check the full India Go promotion terms that applied to your redemption.
- Confirm whether the remaining Go entitlement should have continued after Plus expired, and, if appropriate, restore it.
You can reach support via:
- The Help Center at help.openai.com (use the in‑product “Help & FAQ” or “AI Chat” options and attach your screenshots). [Go promos]
- The support phone line 1‑888‑GPT‑0090 (if available in your region). [Go FAQ]
When you contact support, include:
- Your account email (or login method).
- The dates and amounts you listed (Go at 0 INR from Nov 5, 2025 to Jul 5, 2026; Plus payment on Jul 30, 2026; 0 INR Plus on Aug 30, 2026; now on Free).
- Your screenshots of the billing history.
- Your specific question: whether the Plus upgrade should have terminated the remaining India Go promo, and, if so, the exact term that states this—or, if not, a request to restore the remaining Go period.
Only the support team, with access to your account and the full India‑specific promo terms, can give you a definitive answer and make any adjustments.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
arctic spearBOT
Let me check the knowledge base for you again. One moment! :books:
If you don’t see the “AI Chat” option, you can still contact support using the standard chat bubble on the Help Center:
- Go to: <https://help.openai.com>
- Look for the chat bubble icon in the bottom‑right corner of the page.
- Click it to start a conversation with the virtual assistant; a human agent can join if needed. [Contact support]
If you are in the EU and looking for the DSA point of contact, this same AI chat interface is the designated contact method; you can also call 1‑888‑GPT‑0090 where available. [DSA contact]
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
versed dirge
there is no the chat bubble icon in the bottom‑right corner of the page