My Web is not working. I’m wondering if I should use Codex or use ChatGPT in general because my Web is not working
#Why can I make a web
hollow breach
worldly quarryBOT
Hi @hollow breach. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
It sounds like you’re having trouble using “Web” (likely web search or ChatGPT on the web) and are wondering whether to switch to Codex instead.
From the docs:
- ChatGPT “Work” / web experience is for research, analysis, documents, presentations, Sites, and other multi-step tasks. You access it at chatgpt.com (web) or via the ChatGPT desktop app by choosing “ChatGPT” then “Work”. [Web quickstart; Quickstart setup]
- Codex is focused on software development and technical work (codebases, terminals, dev tools). It’s only in the desktop app, not on web or mobile. [Work and Codex]
If “Web is not working,” there are two common meanings:
-
ChatGPT on the web (chatgpt.com) is failing or giving errors
Your company or network might be blocking required domains or WebSockets. OpenAI recommends allowlisting these domains (for IT-managed networks): [Network recommendations]
*.chatgpt.com*.openai.comchat.openai.comdesktop.chat.openai.com- and others listed in the article
Also, WebSocket traffic over port 443 must be allowed to:
wss://ws.chatgpt.com(ChatGPT)wss://chatgpt.com/(Codex) [Network recommendations]
If you’re on a company Wi‑Fi, you may need your IT team to check these settings.
-
Web search inside ChatGPT / Codex is not working
Web search is a tool that can be enabled or disabled by workspace settings. The docs say that search availability can be limited by workspace configuration, and that for Codex you can even disable or change search mode in config. [Web search]
If search is disabled by your workspace admin, you won’t be able to turn it on yourself.
Should you use Codex or ChatGPT?
- Use ChatGPT (Chat or Work) if you mainly want:
- General Q&A, research, writing, analysis, documents, presentations, spreadsheets, or Sites. [Web quickstart; Use ChatGPT]
- Use Codex if you:
- Are working with code, repositories, terminals, or developer tools. [Prompting Codex; Work and Codex]
Codex will not “fix” a broken network or blocked web access; it still relies on the same OpenAI infrastructure and, for some features, WebSockets and web search as well. If your issue is connectivity, switching to Codex alone will not solve it.
Next steps you can try
- Confirm whether you can open https://chatgpt.com in a browser and sign in.
- If you’re on a company or school network and see errors or timeouts:
- Share the “Network recommendations for ChatGPT errors on web and apps” article with your IT team and ask them to allowlist the domains and WebSocket endpoints. [Network recommendations]
- If you have the desktop app:
- Make sure it’s updated and try using ChatGPT → Chat or ChatGPT → Work there. [Quickstart setup]