I wonder if an incorrect value has been set for the scheduled reset time.
#ChatGPTAgentToolRateLimitException
cosmic edge
hard cedarBOT
Hi @cosmic edge. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
There isn’t enough information in the knowledge sources to say whether a specific reset time for your ChatGPTAgentToolRateLimitException is wrong, but they do explain a few important points about reset timing and why it can look incorrect:
- Rate‑limit state can be inconsistent across surfaces
There is a documented case where Codex usage limits and reset times disagreed between the web Analytics page and the desktop app (different remaining percentages and different reset timestamps for the same account). This was treated as a quota‑state desynchronization / stale‑state issue, not just formatting. [Codex usage page]
That shows it is possible for the UI to display an incorrect or stale reset time even when the backend is correct.
-
Resets and “banked” resets have their own timing
- ChatGPT/Codex usage limits are enforced by time windows (for example, 5‑hour and weekly windows). You see the reset time in Settings → Usage or the usage dashboard. [Usage limits by plan]
- One‑time or banked resets are applied to those windows; after you use a reset, you can hit the limit again within the same 5‑hour or weekly structure. [One‑time resets; Managing usage FAQ]
- Some users have reported confusion about reset expiration times; the precise expiry can be seen via Codex CLI
/usage, but is not always obvious in the desktop UI. [Reset disappeared]
-
Automatic/global resets can move your reset date
The Codex team sometimes performs global resets for all paid users (for example, after fixing rate‑limit issues). In those cases, your usage can jump back to 0% used and the next reset date can change unexpectedly; unused quota from the previous period does not roll over. [Unexpected Codex reset]
That means a reset time you saw earlier can legitimately be replaced by a new window, even though it looks “wrong” compared to what you saw before.
- How to verify whether your reset time is actually wrong
The docs do not provide a direct way to inspect the raw quota window for ChatGPT agent tools, but they do recommend:- Checking the in‑product Settings → Usage or the relevant usage dashboard to see which limit you hit and when it resets. [Managing usage]
- If the usage or reset time still looks incorrect, contact OpenAI Support with screenshots, timestamps, your plan, and what you expected; Support can investigate whether the limit or reset was misapplied. [Usage limits by plan; Managing usage FAQ]
Because the knowledge sources do not mention ChatGPTAgentToolRateLimitException by name or document its exact reset schedule, I cannot confirm that your specific reset timestamp is misconfigured. The safest next step is:
- Compare the error’s reset time with what you see under Settings → Usage (or the relevant usage dashboard).
- If they disagree or look unreasonable (for example, clearly outside the normal 5‑hour or weekly pattern for your plan), open a ticket with Support and include:
- The exact exception text and reset time shown,
- Your plan type,
- Date, time, and timezone,
- Screenshots of Settings → Usage or your usage dashboard.