Greeting

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Hello chqtgy

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Hi @lusty badge. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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Hello! 👋

From the provided OpenAI docs, “Greeting” is described as the first phase in a structured conversation flow: its goal is to set the tone, identify the service, and briefly invite the user’s reason for contacting, then transition to the next phase once the user states their goal. [Conversation flow; Cookbook flow]

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