Why

[wraith charm]

Every single time I open the Sora AI app he keeps on saying sorry something went wrong and every single time I’ll look in the App Store. It’s just gone and like nothing works in the app anymore. What’s going on?

[midnight hare]

Hi @wraith charm. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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The knowledge sources indicate that Sora has been discontinued as a product, which explains why the app no longer works and may not appear in the app store.

OpenAI’s official guidance states:

• “The Sora web and app experiences were discontinued on April 26, 2026.”
• After discontinuation (and any final export window), “we will permanently delete any data associated with your use of Sora.” [Sora discontinuation]

You can still export any content you created in Sora (if you haven’t already) by going to:

• <https://sora.chatgpt.com/sunset> and clicking Export; you’ll receive an email when it’s ready. [Sora discontinuation]

So the “sorry something went wrong” behavior and the app disappearing from the store are consistent with Sora being shut down, not with a temporary error on your device.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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