Hi @loud geode. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
#Help
dire ploverBOT
Based on the information available, here's what you need to know:
Your cancellation should protect you from being charged for May, but the way ChatGPT subscriptions work can be a bit confusing:
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When you cancel, your access continues until the end of the current paid period. So if your promotional period ran through April 25, cancelling on April 24 means you retain access until April 25 — which is expected behavior. [Cancellation info]
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The key rule is: cancel at least 24 hours before your next billing date to avoid being charged for the next period. If you cancelled on April 24 and your renewal would have been April 25, that timing is very close to the 24-hour threshold. [Cancellation info]
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After a promotional period ends, subscriptions auto-renew at the standard monthly rate unless cancelled. [Plus promotions]
Regarding the "May 25" date showing in your account: This likely means your subscription access is confirmed to end on May 25 — which could indicate that a renewal did occur (either because the cancellation was processed after the billing date, or the promotional period itself extended to May 25). It's also possible the display is simply showing the end of your already-paid access period.
What you should do:
- Check your email for any charge/receipt from OpenAI for May.
- If you see a charge you didn't expect, contact OpenAI support directly and provide your subscription details and screenshots. Refunds for promotional subscriptions are handled case-by-case. [Plus promotions]
- You can reach support via the OpenAI Help Center or by calling 1-888-GPT-0090.