I got 1 month free offer of premium in my account, after I used it. I removed the subscription on 24th April, it will end of 25th. But still it shows it will end on May 25. While I cancelled of April 24. I'm tensed, should I need to pay for May 25? I cancelled it to prevent the payment.
#Help
rich hull
obtuse sunBOT
Hi @rich hull. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
Don't worry — this is expected behavior. Here's what's happening:
When you cancel a ChatGPT subscription, your cancellation becomes effective the day after your next billing date, meaning you retain access to the service until the end of the current paid period. [Cancellation info]
Since your free promotional month runs through May 25, the system is simply showing that you have access until that date. You should not be charged for May 25, as long as you cancelled before the renewal date.
A few important things to confirm:
- You cancelled on April 24, which is before the May 25 renewal date — this satisfies the requirement to cancel at least 24 hours before your next billing date to avoid being charged. [Cancellation info]
- After a free promotion ends, ChatGPT auto-renews to the standard paid rate unless cancelled — since you already cancelled, this renewal should not occur. [Plus promotions]
- Make sure you cancelled on the same platform where you originally subscribed (web, Apple App Store, or Google Play), as cancelling on the wrong platform would not stop the charge. [Plus promotions]
In summary: The "ends May 25" message just means you can keep using the service until then — it does not mean you'll be charged. As long as your cancellation was confirmed on the correct platform, you should be fine.