I use old sora, tryng create image but There was an unexpected error running this remix

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Hi @unreal ember. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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Sora 1 (the “old Sora”) is being actively deprecated and, in the US, has already been fully turned off as of March 13, 2026. [Sora 1 sunset; Creating images on Sora]

Because of this deprecation:

• The Sora 1 web experience is no longer maintained, and image/video tools there may fail with generic errors like the one you’re seeing. [Creating images on Sora; Sora 1 sunset]
• In regions where Sora 2 is available, Sora 1 has been removed and Sora now opens in Sora 2 by default. [Sora 1 sunset]

What you can do:

1. If Sora 2 is available in your region

   • Switch to Sora 2 (via the Sora app or sora.com) for video creation. Image generation is no longer supported inside Sora once Sora 1 is removed; you should create images in ChatGPT instead. [Sora 1 sunset]

2. If Sora 1 is still the only version in your region

   • The docs indicate Sora 1 will remain only until Sora 2 launches there, but they don’t provide specific troubleshooting steps for “unexpected error running this remix.” [Sora 1 sunset]
   • In this case, your best option is to contact OpenAI support via the Help Center so they can check your account/region.

If you tell me your country/region and whether you see any option to switch to Sora 2, I can point you to the most relevant path (Sora 2 vs. ChatGPT images) based on the docs.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: