API fine tune constantly gives me “We’re having trouble accessing your files right now. | OpenAI | Page 1

Hi @idle sky. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

This specific error message has recently been caused by a temporary issue on OpenAI’s side, not by user files.

Multiple users reported that fine-tuning jobs failed with “We’re having trouble accessing your files right now. Please try again later.” and similar file-access errors, and OpenAI engineering confirmed it was a platform issue that has since been fixed and asked users to retry their jobs. [API fine-tune error; Model access issue]

What you should do:

Retry the fine-tune now (either via UI or API) with the same files.
If it still fails with the same message after some time:
- Wait a bit and retry (in case of ongoing maintenance). [Model feature troubleshooting]
- If the problem persists beyond a reasonable timeframe, contact OpenAI Support with:
  - Your fine-tune job ID
  - Approximate time of failure
  - Model you’re fine-tuning
  - Confirmation that the training/validation files validate successfully.

The knowledge sources do not provide any additional file-format fixes for this specific error beyond confirming it was a backend issue that was resolved.

#API fine tune constantly gives me “We’re having trouble accessing your files right now.

The knowledge sources do not provide any additional file-format fixes for this specific error beyond confirming it was a backend issue that was resolved.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: