#Unable to send workspace invites – no response after clicking “Send invites”

1 messages · Page 1 of 1 (latest)

wooden pineBOT
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Reported by @agile bear

Bug Report: Unable to send workspace invites – no response after clicking “Send invites”
`Steps to Reproduce`
  1. Go to ChatGPT workspace settings
    2. Navigate to “Members” tab
    3. Click “Invite member”
    4. Enter email addresses manually OR import via CSV
    5. Click “Send invites”
`Expected Result`

Invitations should be sent successfully, with:
• A confirmation message shown to the user
• Invited email addresses appearing under “Pending invites”

`Actual Result`

• The invitation popup closes immediately after clicking “Send invites”
• No confirmation or error message is shown
• No invited email addresses appear under “Pending invites”
• Network request returns empty arrays (observed via browser dev tools)
{
"account_invites": [],
"errored_emails": []
}

`Environment`

• Plan: ChatGPT Business (paid) • Role: Workspace Owner • Browser: (Chrome & Atlas) • OS: (macOS 15.3.2)

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Additional Information

Please provide relevant details to help resolve the issue, such as:

  • ChatGPT Shared Link (if applicable).
  • Screenshots or videos demonstrating the problem.

-# ➜ Need to contact support? Visit the OpenAI Help Center.

agile bear
agile bear
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Furthermore, I have attempted to reach out via the official support email, but have yet to receive any response. There is currently no accessible support personnel to address this critical issue. As a paying Team customer with an active subscription, the total lack of communication and support during a service disruption is unacceptable.

safe imp
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I have exactly the same issue!

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It's been going on for 2 days. The support is seemingly confusing my account with my another account (my work email, which is not the one I used to create the business account).

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Case Number: 06827100

agile bear