#Sora “Unable to generate / Unable to process request” on web and mobile

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gleaming plankBOT
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Reported by @compact beacon

Bug Report: Sora “Unable to generate / Unable to process request” on web and mobile
`Steps to Reproduce`

Open Sora on web or mobile.

Enter a prompt and try to generate a video.

The issue can happen with simple prompts and also with remix.

Sometimes 2–3 videos generate successfully, then the error returns.

Retry generation and the same error appears again.

`Expected Result`

Sora should process the request normally and start generating the video.

`Actual Result`

Sora shows “Unable to generate” / “Unable to process request” and the video does not generate.

`Environment`

ChatGPT Plus Sora on web and mobile Issue is intermittent I still have available generations left (28/30)

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Additional Information

Please provide relevant details to help resolve the issue, such as:

  • ChatGPT Shared Link (if applicable).
  • Screenshots or videos demonstrating the problem.

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