bought chat gpt plus and got charged but have no chat gpt plus
#chatGPT plus
tacit dune
noble geodeBOT
Hi @tacit dune. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
You were charged, but your account still shows Free. Here are the official steps to fix it:
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Confirm you’re on the right account
- Log out of ChatGPT everywhere.
- Log back in at chatgpt.com using the same method you used to buy Plus (Google / Apple / Microsoft / email & password).
- If you used “Sign in with Apple” and chose Hide My Email, make sure you sign in with that private relay email. [ChatGPT Plus]
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If you paid on iOS or Android
- Open the ChatGPT app → Settings → tap Restore purchases to sync your subscription. [ChatGPT Plus]
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Check you don’t have a subscription on a different platform
- If you subscribed via Apple or Google, billing is managed there; if you subscribed on the web, it’s managed on chatgpt.com. Having more than one subscription (web + mobile) can cause confusion. [Avoid double charges]
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If it still shows Free, contact support with proof of charge
- While logged into the same account that was charged, go to the Help Center, open the chat widget (bottom‑right), and explain that you were charged but don’t have Plus. Include:
- The email on the account
- A copy of the receipt or the last 4 digits of the card that was charged
[ChatGPT Plus]
- While logged into the same account that was charged, go to the Help Center, open the chat widget (bottom‑right), and explain that you were charged but don’t have Plus. Include:
- Optionally request a refund
- If you prefer a refund, follow the refund flow via the Help Center chat while logged into the charged account. Accidental purchases are generally refundable if you contact support within 14 days. [Refund request]