ChatGPT broke...

[wide ocean]

my chatgpt just crashed

[potent marlin]

Hi @wide ocean. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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Try these quick steps to get ChatGPT working again:

1. Hard refresh / restart

   • On web: hard refresh the page (Cmd/Ctrl + Shift + R).
   • Desktop app: force reload or fully quit and reopen. [Blank screen]

2. Sign out and back in

   • Log out of ChatGPT, then log back in. [Blank screen]

3. Clear site data / cookies

   • Clear cookies/site data for chat.openai.com, then reload. [Blank screen]

4. Disable extensions / VPN

   • Turn off ad blockers, privacy/security extensions, VPNs, secure DNS, etc., then try again or use an incognito/private window. [Troubleshooting errors]

5. Try another browser or network

   • Test in a different browser or on a different network (e.g., phone hotspot vs. Wi‑Fi). [Network recommendations]

If it keeps crashing or freezing after these steps, collect a HAR file and console logs (if you’re on web) and then contact OpenAI support via the Help Center. [Troubleshooting errors]

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

@wide ocean Kapa.ai is still learning and improving, please let me know how I did by reacting below.

[wide ocean]

thank you