ive been getting this since yesterday
#cant log in into sora
drifting prism
haughty etherBOT
Hi @drifting prism. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
It sounds like you’re hitting a persistent login issue with Sora. The help docs mention one specific Sora login error and then general OpenAI login troubleshooting steps.
- Check if you’re seeing this specific message
If the error is:
“You do not have an account because it has been deleted or deactivated.”
then for Sora specifically, OpenAI says:
- If you previously deleted Sora data, that can also delete the Sora account information.
- In that case, try logging in using the Sora mobile app (iOS/Android). Logging in via the app can help restore the Sora account itself.[Sora app FAQ]
- If it’s a different or generic error
The knowledge sources don’t list other Sora‑specific login errors, but they do recommend the standard OpenAI login troubleshooting:
- Clear your browser’s cache and cookies and try again in an incognito/private window.[ChatGPT login]
- Try a different browser or device, and if you’re using a VPN, turn it off.[API login]
- Make sure you’re using the same login method (Google, Apple, email+password, etc.) that you originally used for your OpenAI/ChatGPT account.[API login]
- If it still doesn’t work
The docs say that if login issues persist after these steps, you should contact OpenAI Support via the chat bubble at help.openai.com, including:
- The exact error message
- When it started (you mentioned yesterday)
- Device, browser, and whether you’re on VPN or a corporate network[API login]