#SORA IS NOT WORKING

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naive pivot
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My sora is not working what is the issue

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cold hollowBOT
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Hi @naive pivot. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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I’m sorry you’re running into trouble with Sora. The knowledge I have only covers some specific Sora issues, not a general “Sora is not working” error, so I can’t see exactly what’s happening on your side.

To narrow it down, please check which of these matches your situation:

  1. Sora app won’t progress during sign‑up (birthday step)

    • There is a known issue where the UI shows DD/MM/YYYY but the system actually expects MM/DD/YYYY. Enter your birthday in MM/DD/YYYY format and try again. [Birthday stuck]

  2. Very long video generation times / stuck in queued or in_progress

    • Video generation “may take several minutes,” and during peak hours wait times can be up to several hours, even for Pro users. [Video progress; Wait times]
    • This can look like it’s “not working” even though the job is still in the queue.

  3. Video jobs stuck or failing in the API (Sora 2 / Sora 2 Pro)

    • Some users report jobs stuck in in_progress at 99–100% or failed with no error, while being billed. There is no documented self‑fix; these appear to be backend issues that require OpenAI Support to investigate. [Jobs stuck; Another stuck case]
    • If this matches what you see (status in_progress for hours or failed with no clear reason), you’ll need to contact Support.
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  1. Moderation blocks

    • If your video fails with an error like moderation_blocked / “Your request was blocked by our moderation system,” it means the content (prompt and/or image) was flagged by Sora’s safety systems. [Moderation block; How we identify content]
    • In that case, you’ll need to adjust your prompt or inputs to comply with the usage policies.

  2. Account / access issues

    • Sora 2 and Sora 2 Pro availability depends on region and plan; access is rolling out and not everyone has it yet. [Who can use Sora; Sora 2 Pro access]
    • If you see a specific message about verification, plan eligibility, or region, that may be the cause.

Because I don’t see your exact error message, I can’t say precisely what’s wrong. The next best step is:

  • Tell me exactly what you see (error text, where you’re using Sora: app, web, or API, and what you were doing), or
  • Contact OpenAI Support via the Help Center if your jobs are stuck or you’re being billed for failed/incomplete generations, as there’s no documented self‑service fix for those backend issues.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@naive pivot Kapa.ai is still learning and improving, please let me know how I did by reacting below.

naive pivot
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Sora 2 is completely black (blank screen) and nothing loads,

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@cold hollow If Sora 2 is completely black (blank screen) and nothing loads,

cold hollowBOT
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Let me check the knowledge base for you again. One moment! :books:

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The knowledge sources you provided don’t mention a specific “completely black / blank Sora 2 screen” issue, so I can’t give a confirmed, Sora‑specific fix. I can only point to general OpenAI troubleshooting guidance.

For a blank screen where nothing loads, the recommended generic steps are:

  1. Check OpenAI’s status page to see if there’s an active incident affecting Sora or ChatGPT services. [Troubleshooting FAQ; Error messages]
  2. Clear browser cache and cookies and try again, or open Sora in an incognito/private window or a different browser/device. [Error messages]
  3. Disable VPNs, proxies, and browser extensions (especially ad‑blockers / script blockers), then reload. [Error messages]
  4. If you’re on the mobile app, make sure the app and OS are updated, then force‑quit and relaunch; if needed, reinstall the app. [iOS app failures]
  5. If you still only see a black screen, contact OpenAI Support via the chat bubble at help.openai.com and include:
    • A screenshot of the blank screen
    • Device, browser/app version
    • Time of the issue and your region
    • Any request IDs or console/network errors if you have them [Contact support]
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Because there’s no explicit documentation about a “black Sora 2 screen” problem in the sources, if these steps don’t help, Support is the only documented path to resolution.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@naive pivot Kapa.ai is still learning and improving, please let me know how I did by reacting below.

digital cypress
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@cold hollow are u tuff?

cold hollowBOT
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Let me check the knowledge base for you again. One moment! :books:

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I’m tuned to answer questions specifically about OpenAI products and services, not to chat about myself in general.

If you’d like, you can ask something like:

  • How to customize ChatGPT’s personality (e.g., “Candid”, “Efficient”, “Friendly”). [Overview of personalities]
  • How to make an assistant sound more direct, warm, or concise using prompting. [GPT-5.1 prompting]

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@digital cypress Kapa.ai is still learning and improving, please let me know how I did by reacting below.

earnest mauve
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@cold hollow still no work.

cold hollowBOT
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Let me check the knowledge base for you again. One moment! :books:

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The knowledge sources don’t mention a specific “Sora 2 black/blank screen” bug, so I can’t see an official, targeted fix. I can only rely on general OpenAI troubleshooting guidance, and if that fails, the documented next step is to contact Support.

Since it still doesn’t work, here’s what’s left to try and then how to escalate:

  1. If you’re on the Sora website (sora.com or via ChatGPT/Sora on web):
    • Clear your browser cache and cookies, then try again or use an incognito/private window. [Error messages]
    • Try a different browser (e.g., Chrome instead of Safari/Edge) and, if possible, a different device. [Error messages]
    • Disable VPNs, proxies, and browser extensions (especially ad‑blockers / script blockers) and reload. [Error messages]
    • Check status.openai.com for any active incidents. [Why slow / errors]
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  1. If you’re on the Sora mobile app (iOS/Android):

    • Force‑quit and reopen the app; if that fails, uninstall and reinstall it. [iOS app failures]
    • Make sure both the app and your OS are updated to the latest version. [DeviceCheckError]
    • Confirm your date/time are set automatically and your internet connection is stable. [DeviceCheckError]

  2. Check access / region issues:

    • Sora app and Sora 2 are only supported in specific countries; using it from an unsupported region (or via certain VPNs) can cause access problems. [Sora supported countries]
    • If you created your account in a supported country but used it in an unsupported one, sometimes you must clear cache/cookies or try a different browser when you’re back home. [Travelling & access]
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  1. If it’s still just a black screen after all of this:
    The documentation doesn’t provide any further self‑service steps for this symptom. At this point, the only documented path is to contact OpenAI Support so they can look at your account and logs. [Contact support]

    • Go to help.openai.com and click the chat bubble in the bottom‑right. [Contact support]
    • Include:
      • That Sora 2 shows a completely black/blank screen and never loads
      • Whether you’re on web or mobile app, and your device + OS + browser/app version
      • Your country/region
      • Approximate time(s) the issue occurred
      • Screenshots, and if on web, a HAR file if you know how to capture one [Contact support]

If you tell me whether you’re using Sora on web or mobile, and which country you’re in, I can point you to the most relevant of these steps.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@earnest mauve Kapa.ai is still learning and improving, please let me know how I did by reacting below.

rich bluff
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OK

sudden axle
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skill issue