Why can't I get access today?

[rugged ocean]

I don't know why, but the chat room that was loaded well until yesterday doesn't come out today
Why? By the way, the purpose of entering the chat room was to enjoy a replay of the conversations I wrote in that room
This room was almost full, but it took a long time, but today, the loading was stopped

Whether it's mobile or web, it's the same

Today's status is really fine. There was no problem with my Wi-Fi, and there was no problem with the device specifications.

I didn't use Crocina vpn

What I'm talking about is causing problems with accessing the web on mobile and desktop, and there's no problem with apps

I've already deleted the cache and searched other browsers, but it looks like this......

@carmine basin

[carmine basin]

Hi @rugged ocean. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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It sounds like you’re running into a web-only access issue (both mobile browser and desktop browser) while the ChatGPT app still works. The knowledge sources don’t describe this exact “single chat room won’t load but everything else is fine” situation, so I can’t say for sure what’s happening to that specific conversation. I can only point you to the closest official troubleshooting steps.

From OpenAI’s guidance, when ChatGPT suddenly stops working or gets stuck loading in the browser, even if your Wi‑Fi and device look fine, they recommend checking for:

1. Network / environment issues
   • Try a different network (e.g., mobile hotspot instead of home/office Wi‑Fi) to see if the problem is specific to your current network. [Network tips]
   • If you’re on a company or school network, some security tools or filters can interfere with ChatGPT loading correctly, even if other sites work. In that case, your IT team may need to allowlist OpenAI/ChatGPT domains. [Network recommendations]

2. Browser-related issues
   You’ve already cleared cache and tried other browsers, which are key steps. Official guidance also suggests:

   • Use an incognito/private window to rule out extensions or cached data. [Error troubleshooting]
   • Disable browser extensions, especially ad‑blockers, privacy tools, or script blockers, as they can break parts of the ChatGPT page. [Error troubleshooting]
   • Try a different device (you mentioned apps work, but also try another browser on another computer/phone if possible). [Why can’t I log in to ChatGPT]

3. Account / security checks
   If OpenAI’s systems detect unusual or suspicious activity, they can show errors or block some actions. In those cases, they recommend:

   • Ensuring you’re not using automation or sharing your account.
   • Turning off VPNs or proxies (you already said you’re not using one).
   • If you see any “suspicious activity” or “blocked” messages, follow the steps there or contact support. [Suspicious activity; Blocked error]

Because your apps work but web access to that chat does not, and you’ve already tried cache clearing and other browsers, this is likely something that needs direct investigation by OpenAI support (for example, a stuck session, a specific conversation that fails to load, or a network/security interaction that isn’t obvious).

To move forward:

1. Check status.openai.com to confirm there’s no ongoing incident. [Status reference]
2. Capture evidence:
   • A screenshot of the page where the chat room fails to load.
   • Note the approximate time, browser, and device.
3. Contact OpenAI support via the chat bubble at help.openai.com and describe:
   • That the specific conversation won’t load on web (mobile + desktop), but the app works.
   • That you’ve already tried: clearing cache, different browsers, different devices, and that you’re not on a VPN.
   • Attach the screenshot and, if possible, a HAR file of you reproducing the issue (this is what support usually asks for). [Error troubleshooting]

The knowledge sources don’t say whether a nearly “full” or very long chat can suddenly become permanently unloadable, so I can’t confirm if that’s the cause. If the conversation is important to you, contacting support with those details is the best way to get it investigated.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: