#STOP UNDER HEAVY LOAD ON SORA 2

1 messages · Page 1 of 1 (latest)

edgy olive
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every single prompt i make on sora 2 it now just says "we are under heavy load please try again in a few minutes" i wait a few minutes and it does the same, if it starts genererating it DOESNT generate and if i refresh it just says "something went wrong"

glossy mortarBOT
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Hi @edgy olive. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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This looks like a service-side capacity issue with Sora rather than something on your device.

From the official Sora FAQ:

  • Video generations are queued and wait times can be up to several hours during peak usage, even for Pro users. [Sora FAQ]
  • Slowness and “service at capacity” / “under heavy load” messages are expected when demand is high. [Sora FAQ]

They recommend:

  1. Check the OpenAI Status Page to see if there’s an active incident or degraded performance for Sora. [Sora FAQ]
  2. Try again later, ideally at a less busy time.
  3. As general troubleshooting for “something went wrong” errors in ChatGPT:
    • Clear browser cache/cookies, try an incognito window or different browser.
    • Disable VPNs / proxies and browser extensions that block scripts.
    • Try a different network or device. [ChatGPT errors]

If the problem persists for many hours (or you’re being charged but videos never complete), capture screenshots and contact OpenAI support via the Help Center so they can check your account and specific jobs. [Sora FAQ; ChatGPT errors]

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@edgy olive Kapa.ai is still learning and improving, please let me know how I did by reacting below.

cerulean flare