#Voice mode not engaging Mobile/Windows 11/Win App

1 messages · Page 1 of 1 (latest)

nova basaltBOT
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Reported by @worldly wolf

Bug Report: Voice mode not engaging Mobile/Windows 11/Win App
`Steps to Reproduce`

Start voice mode on Windows 11, Windows App or Android Chat GPT App.

`Expected Result`

Engage in turn based voice chat

`Actual Result`

Windows 11 and Windos app- after clicking the icon to start voice chat the icon turns greyed and nothing happens
Android Chat GPT - clicking to start voice the ball appears then becomes a white circle Connection failed, tap to retry. If tap to retry it reverts to text window while keeping the interface grayed.
I reinstalled the app, restarted phone, checked I have all updates for win and for app. Also different ISP no ad blockers, no vpn, restarted cleaned cache. Windows App is updated

`Environment`

pc, pixel 8 pro mobile phone, win 11 64x, windows app, android

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Additional Information

Please provide relevant details to help resolve the issue, such as:

  • ChatGPT Shared Link (if applicable).
  • Screenshots or videos demonstrating the problem.

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worldly wolf
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Additional detail that may help isolate the issue:

Text-to-speech (audio output) works correctly.
However, voice-to-text (speech input) consistently fails to connect.

Across mobile and desktop environments, voice mode initializes, but the STT input stream fails with “Connection failed, tap to retry,” before any audio is transmitted. Text chat continues to function normally.

This indicates that the issue is isolated to the speech-to-text / realtime audio input service rather than general voice mode, device permissions, or connectivity. The failure occurs post-UI initialization and pre-stream, suggesting an STT backend, routing, or account-level issue.

I am located in Italy
Please escalate this specifically for STT / voice input service investigation.

Thank you.

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realtime streaming STT - is down
asynchronous STT - working

worldly wolf
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Note
voice in normal not advanced mode works to read text. but not to do live chat.
live works only if I enable advanced and it offers both text+ voice and that style where one can interupt .

worldly wolf
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this happens on any free or paid account I tested on different devices not only my accounts but also friends