#hello i keep getting far a week Unable to generateWe're under heavy load, please try again later.

1 messages · Page 1 of 1 (latest)

exotic sluice
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its keep showing this error

grave joltBOT
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Hi @exotic sluice. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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It sounds like you’re running into a temporary service or capacity issue on OpenAI’s side rather than something you can fully fix locally.

From the provided knowledge sources, there isn’t a specific article for the exact text “Unable to generate / We’re under heavy load, please try again later,” but similar guidance is given for generic and transient errors in ChatGPT and the API:

  1. Check OpenAI’s status page to see if there are ongoing incidents or degraded performance that could explain persistent “heavy load” errors. [Slow ChatGPT]

  2. Basic local troubleshooting (ChatGPT in browser/app):

    • Clear browser cache and cookies, or try an incognito/private window. [Slow ChatGPT; ChatGPT errors]
    • Try a different browser or device. [Slow ChatGPT]
    • Disable VPNs, proxies, and browser extensions that block scripts or modify pages. [ChatGPT errors]
    • Switch networks (e.g., from office/VPN to home Wi‑Fi or mobile data). [Slow ChatGPT]
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  1. If you’re using the API and seeing frequent errors:

    • Confirm you’re not hitting rate limits (429 / “Too Many Requests”). Check your org’s limits and usage in the Limits and Usage pages. [Rate limits guide; 429 errors]
    • Implement retry with exponential backoff so your app automatically waits and retries when the service is under load. [Backoff examples; Rate limit handling]

  2. If the problem has persisted for a week with normal usage:

    • The sources suggest that persistent errors despite low usage and correct setup can be due to backend load or throttling on OpenAI’s side, which sometimes affects specific orgs or features. [Assistants 429 incident]
    • In that case, capture a screenshot and the approximate time of the errors and contact OpenAI support via the Help Center so they can check your account/organization specifically. [ChatGPT errors]

If you tell me whether this is happening in the ChatGPT website/app or via the API (and which model/endpoint), I can point you to the most relevant of these steps.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@exotic sluice Kapa.ai is still learning and improving, please let me know how I did by reacting below.

exotic sluice
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but on sora 2

exotic sluice