#Prism shows "not enabled for this plan" error for ChatGPT Pro personal account

1 messages · Page 1 of 1 (latest)

topaz hamletBOT
#

Reported by @supple ginkgo

Bug Report: Prism shows "not enabled for this plan" error for ChatGPT Pro personal account
`Steps to Reproduce`
  1. Have an active ChatGPT Pro personal subscription (not business/team account)
  2. Successfully use Prism at work location without issues
  3. Try to access Prism from home network
  4. Log in with the same Pro account credentials
`Expected Result`

Prism should load normally and grant full access as it does when accessing from work, since the account has an active ChatGPT Pro subscription

`Actual Result`

Shows message "Prism is on the way - Prism is not enabled for this plan yet. In the meantime, you can use a personal account to access Prism." with a button "Use a personal account" - even though I'm already logged into my personal ChatGPT Pro account (not a business account)

`Environment`

macOS, ChatGPT Pro account, Home network (works fine at work network with same account)

#
Additional Information

Please provide relevant details to help resolve the issue, such as:

  • ChatGPT Shared Link (if applicable).
  • Screenshots or videos demonstrating the problem.

-# ➜ Need to contact support? Visit the OpenAI Help Center.