#openai account deactivated

1 messages · Page 1 of 1 (latest)

glad wave
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my openai chatgpt plus account got deactivated for "fraudulent activity" even though i did not use my account for sharing/generating fraud emails/impersonation/etc

quaint tundraBOT
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Hi @glad wave. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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I’m sorry this happened; I know it’s stressful when you feel you’ve done nothing wrong.

From the available information, accounts can be deactivated when OpenAI believes there has been a violation of the Terms of Use or Usage Policies, including things like scams, deceptive behavior, or other prohibited uses, or when there are security concerns or suspected unauthorized access. [Why account deactivated; Terms – termination]

However, the knowledge sources do not describe specific internal criteria for labeling something as “fraudulent activity,” so I can’t see exactly why your particular account was flagged.

What you can do now:

  1. Appeal the deactivation

    • If you received an email about the deactivation, reply directly to that email with:

      • Your User ID and Org ID (if you have them),
      • A clear explanation that you did not engage in fraudulent activity,
      • Any relevant context about how you use the account,
      • If you suspect compromise, the date range and what you noticed.
        [Why account deactivated]

    • If you did not receive an email or cannot access it, contact support via the Help Center chat or the general support contact path. [Why account deactivated – more help; Appeals in Terms]

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  1. Mention your Plus subscription and charges
    If you have an active Plus subscription or recent payments, include:

    • The dates and amounts of charges,
    • Last 4 digits of the card, card brand, issuing bank, and billing ZIP,
      so support can also review billing and, if they cannot re-enable you, consider refunds. [Why account deactivated]

  2. Check for possible account compromise
    If there’s any chance someone else accessed your account, say so in your appeal and, if you regain access, immediately:

Because I don’t have access to your account records, the only way to get a definitive answer or reversal is through OpenAI Support via the channels above.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@glad wave Kapa.ai is still learning and improving, please let me know how I did by reacting below.

glad wave
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i already submitted appeal

glad wave