Some reason it's loading and it's not me to show my notifications on my sora

[remote mirage]

I need help now please fix it

[tight jungle]

Hi @remote mirage. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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It sounds like you’re having trouble with Sora notifications, but the knowledge sources only give limited, indirect guidance. They don’t describe a specific “loading” bug or a direct way to “fix” Sora notifications from our side.

Here’s what is covered and what you can try:

1. Check Sora messaging & notification controls in the app
   In the Sora app, you can mute notifications for specific users or conversations from the conversation screen by tapping the user’s icon and choosing Mute notifications; make sure you haven’t muted the people you expect to hear from. [Sending messages]

2. Check device notification settings
   The docs for ChatGPT tasks explain that notification controls live in app settings and that you may also need to allow notifications at the OS level. While this is written for ChatGPT, the same idea applies:

   • Ensure notifications are allowed for the Sora app in your phone’s system settings.
   • If there is an in‑app notifications or settings page, make sure notifications are enabled there as well. [Tasks in ChatGPT]

3. General app troubleshooting
   For ChatGPT mobile apps, OpenAI recommends: log out/in, update to the latest version, and reinstall if needed. This pattern is likely helpful for Sora too, though it’s not stated explicitly for Sora in the sources. [ChatGPT iOS failures]

4. If the app shows an error like “DeviceCheckError”
   There is guidance for a similar error in the ChatGPT app: check date/time, internet connection, update the app/OS, and ensure the device isn’t rooted/jailbroken. [DeviceCheckError]

5. Contact OpenAI support if it still doesn’t work
   Since the sources don’t describe your exact Sora notification issue, the next step is to contact support so they can look at your account and device details. You can reach them via:

   • The in‑app Help / Support option, or
   • The Help Center’s AI chat or phone support (1‑888‑GPT‑0090), which is listed for other OpenAI products and can route you appropriately. [Sora billing FAQ]

Because the documentation doesn’t include a specific fix for “Sora stuck loading and not showing notifications,” you’ll likely need to share screenshots and details (device type, OS version, what exactly is “loading”) with support so they can investigate.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: