#Sora 1 Problem

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dusky minnowBOT
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Hi @charred coral. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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This message can appear when Sora is at or near capacity, especially during peak hours. The help docs note that video (and by extension Sora) generations can have long wait times during busy periods, and limits may be enforced “to prevent abuse and ensure a stable and equitable experience for all users.” [Sora billing FAQ; Generating videos on Sora]

The knowledge sources don’t say exactly how often this “heavy load” message appears, only that:

  • Wait times can be “up to several hours” during peak times. [Sora billing FAQ]
  • Limits and temporary restrictions may be applied to keep the service stable. [Sora billing FAQ]

If it keeps happening for a long period (e.g., much more than “a few minutes”), you can:

  1. Check the OpenAI status page for any ongoing incidents. [Generating videos on Sora]
  2. Try again later, ideally outside of peak hours.

If the issue persists over many attempts and different times, contacting OpenAI Support via the Help Center would be the next step.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: