#I try to use sora and well

1 messages · Page 1 of 1 (latest)

mint pelican
#

When I open sora none of the videos load and I was wondering if sora is down or something

covert ospreyBOT
#

Hi @mint pelican. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

#

There’s nothing in the provided sources indicating a current Sora outage or global downtime, so I can’t confirm that Sora is “down” right now. The docs do note that video generation and playback can be slow or unreliable during peak times, and that users may experience delays of up to several hours for Sora 1 on web. [Sora billing FAQ; Generating videos on Sora]

From the official troubleshooting steps for Sora 1 on web, here are things you can try if videos won’t load: [Generating videos on Sora]

  1. Clear browser cache and cookies, then fully reload Sora.
  2. Try a different browser (and/or an incognito/private window) to rule out extensions or settings.
  3. Try a different device or network (e.g., mobile hotspot instead of office Wi‑Fi) in case your network or VPN is blocking Sora.
  4. Check OpenAI’s status page at <https://status.openai.com/> for any reported incidents affecting Sora.

If you’re using the Sora app / Sora 2, note that availability is still limited by country and rollout phase; currently the app and Sora 2 are only supported in specific countries (for example, US and Canada at first, with more added over time). [Sora app supported countries; Getting started with the Sora app]

#

If none of this helps, you’ll likely need to contact OpenAI support (via the in‑product help or help.openai.com) and include your device, browser/app version, country, and screenshots of what you see.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

#

@mint pelican Kapa.ai is still learning and improving, please let me know how I did by reacting below.

mint pelican
#

@covert osprey I fixed it thanks

covert ospreyBOT
#

Let me check the knowledge base for you again. One moment! :books:

#

Glad it’s working now. If it breaks again, checking the Sora help articles and the status page is usually the fastest way to see if it’s a local issue or a wider problem. [Generating videos on Sora]

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: