#chatgpt network

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tulip summit
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chatgpt keeps saying network connection lost, trying to reconnect... after 10 minutes of thinking. it's not my internet connection, trust me, so don't even list it

upbeat stratusBOT
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Hi @tulip summit. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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“Network connection lost / trying to reconnect” is usually tied to either:

  1. Transient issues on OpenAI’s side or along the route to OpenAI, not necessarily your local Wi‑Fi. OpenAI explicitly notes that globally distributed systems can have intermittent connectivity problems and recommends treating API connectivity as something that can occasionally fail and be retried. [Responses upstream error; Troubleshooting errors]

  2. Network/security middleboxes between you and OpenAI (corporate firewalls, web filters, SSL inspection, VPN gateways, etc.) that interfere with long‑lived connections like the ChatGPT websocket, even when your general internet browsing looks fine. OpenAI’s network guidance specifically calls out that security tools and URL filtering can break ChatGPT while other sites still work. [Network recommendations]

From the official docs, the concrete things that do help with this specific class of errors are:

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  • Try a different network (e.g., personal/home vs. company Wi‑Fi, or a mobile hotspot). This is one of the primary checks OpenAI recommends to confirm if something in the path is interfering, even when your connection “seems fine.” [How to know network is the issue]
  • Disable VPNs, proxies, or security filters (Web Protect, corporate web gateways, etc.), which are explicitly called out as common causes of websocket and generic “something went wrong” errors. [Troubleshooting error messages; Network recommendations]
  • If you’re on a company network, ask IT to:
    • Allowlist the OpenAI/ChatGPT domains (like *.chatgpt.com, *.openai.com, *.oaiusercontent.com, etc.). [Network recommendations]
    • Disable SSL inspection / decryption for OpenAI domains, which is known to break the ChatGPT desktop app and can also affect web. [Mac SSL errors]
  • Try a different browser or an incognito window, and temporarily disable extensions or script blockers, which OpenAI lists as common causes of connection and generic “went wrong” errors. [Troubleshooting error messages]
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If the issue persists after trying a different network and a clean browser session, OpenAI recommends capturing a HAR file and contacting support so they can inspect the exact network failures. [Troubleshooting error messages]

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