Failing every time @brazen wave
#When I try to login in on my plus acc on chatgpt it makes me do this family link thing which ends up
urban granite
brazen waveBOT
Hi @urban granite. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
It sounds like you’re being prompted into parental controls / family linking and that flow is failing.
From the available information, I don’t see a specific error flow documented for “family link failing,” so I can’t give a precise fix for that exact failure. However, here’s what is documented and what you can try:
-
Confirm why you’re seeing family/parent prompts
- If you’re between 13–17, ChatGPT may require a parent or guardian to verify age or link accounts before you can continue using the service. [Why verify age?; Parental controls FAQ]
- Teens need a parent/guardian to complete age verification on their behalf. [Why verify age?]
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If you’re stuck in age verification
- If age verification fails or is cancelled, access can be blocked until it’s completed successfully. [Why verify age?]
- If you see messages like “Unfortunately, your age could not be verified. Please contact support,” your account may be deactivated until support intervenes. [Why verify age?]
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If the parental link flow itself is failing
- Parents/teens link accounts via Settings → Parental controls and an invite by phone or email. [Parental controls FAQ]
- The docs don’t describe specific technical errors in this flow, so if the invite or linking fails repeatedly, that’s not something I can diagnose from the knowledge sources.
-
Next steps / how to get this fixed
Because the docs don’t cover repeated failures in the family link or age-verification flow, the best option is to contact support so they can look at your specific account:- Go to help.openai.com and use the chat widget.
- Include:
- The email on your Plus account
- Your age (and whether you’re the teen or the parent)
- Screenshots or exact wording of the error
- Date/time of your last successful login (if any)
If you tell me your approximate age (e.g., “I’m 16” or “I’m an adult and still seeing this”), I can point you to the exact part of the docs that applies, but for actually fixing the repeated failure you’ll need support to adjust your account.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
urban granite
It's because of the app family link not chatgpt which is blocking me
@brazen wave it's because of the app family link not chatgpt and that family link is blocking me and I have tried to remove it but it always fails
brazen waveBOT
Let me check the knowledge base for you again. One moment! :books:
The knowledge sources don’t mention Google’s Family Link app or how to remove its restrictions, so I can’t give you specific steps for fixing Family Link itself. I’m sorry I can’t be more precise here.
What I can say from the docs:
- ChatGPT has its own parental controls and teen protections that are managed inside ChatGPT settings (Parental controls, age prediction, etc.). [Parental controls FAQ; Age prediction]
- Those controls don’t mention or manage Google Family Link, and there’s no documented way in ChatGPT to override device‑level parental controls like Family Link.
Because Family Link is blocking you before ChatGPT can do anything, you’ll need to:
- Adjust or remove the restriction in Google Family Link (on your parent’s/guardian’s device or account).
- Once Family Link allows access, you should be able to log into ChatGPT normally (including your Plus account), and then, if needed, manage any ChatGPT parental controls from Settings → Parental controls. [Parental controls FAQ]